If you have a daytime booking, payment must be made the day before to confirm your slot. If you have an evening booking, payment must be made by, latest, noon of the same day. All bookings must be paid for in advance to confirm your appointment/service request.
Cancellation requires a minimum of 24 hours notice. If you cancel within the required 24 hours, you will receive a 100% full refund. If cancellation occurs with less than 24 hours notice, there will only be a 50% refund.
All reading time slots are reserved specifically for you. In order for things to go smoothly, please be on time out of respect for other people and their appointment. If you are going to be late, please notify me as soon as possible. If you have not notified me, and you are more than 15 minutes late, your appointment will be considered cancelled, and you will need to re-schedule for another time. Please also note that if you miss your appointment, there will be no refund.